FAQs

DO YOU DELIVER OUTSIDE OF LONDON?

FOR SOME OF OUR PRODUCTS, YES WE DO!  PLEASE ORDER FROM OUR NATIONWIDE POSTAL SECTION. 

HOW IS MY ORDER DELIVERED?

FOR DELIVERIES WITHIN LONDON WE USE OUR OWN DELIVERY DRIVERS. FOR NATIONWIDE POSTAL DELIVERY WE USE DPD.

WHAT IF I OR THE RECIPIENT ISN’T HOME?

SOMEONE NEEDS TO BE AVAILABLE AT THE DELIVERY ADDRESS AT THE TIME OF DELIVERY TO RECEIVE THE GOODS (BOTH POSTAL & LONDON DELIVERY). IF NO-ONE IS HOME WE WILL TRY TO LEAVE THE ITEM IN A SAFE PLACE WHERE POSSIBLE. PLEASE NOTE OUR PUDDINGS AND CAKES ARE FRESH AND NEED TO BE REFRIGERATED ONCE DELIVERED. THE PROOF TAKE NO RESPONSIBILITY FOR DELAYS OR SPOILING OF ITEMS DUE TO NO ONE BEING AT HOME.

CAN I COLLECT?

YOU CAN COLLECT FROM OUR KITCHEN IN DALSTON SQUARE, E8 3BQ

DO YOU OFFER REFUNDS?

DUE TO THE PERISHABLE NATURE OF THE PRODUCTS THAT THE PROOF MAKE, UNFORTUNATELY WE ARE UNABLE TO OFFER REFUNDS. ONCE YOU HAVE PLACED YOUR ORDER THERE IS NOT AN OPTION TO CANCEL. IT IS YOUR RESPONSIBILITY TO ENSURE YOU ARE AVAILABLE TO RECEIVE THE GOODS WHEN THEY ARE DELIVERED. ON THE RARE OCCASION YOUR PRODUCT ARRIVES IN BAD CONDITION PLEASE EMAIL US AT HELLO@THE-PROOF.COM TO DISCUSS. 

UNHAPPY WITH YOUR ORDER?

WE WORK VERY HARD TO ENSURE THE QUALITY OF OUR PRODUCTS IS EXCEPTIONAL SO THAT YOU ARE ALWAYS HAPPY. IF FOR ANY REASON YOU ARE NOT SATISFIED WITH A PRODUCT - WHETHER ITS A CELEBRATION CAKE OR A PUDDING - PLEASE LET US KNOW IMMEDIATELY. WE WILL TRY AND RECTIFY THE ISSUE PROMPTLY.

WE REQUIRE THE PRODUCT RETURNING TO US WITHIN 24 HOURS IN ORDER TO ASSESS THE ISSUES THAT HAVE BEEN RAISED AND IT IS YOUR RESPONSIBILITY TO DO THIS.

ALLERGIES

THE PROOF TAKE GREAT CARE WHEN IT COMES TO ALLERGIES AND DIETARY REQUIREMENTS.

WE DO NOT USE NUTS AT ALL IN OUR BAKING - THE REASON BEING THAT OUR HEAD BAKER IS ALLERGIC TO THEM AND THEREFORE UNABLE TO HANDLE THEM. THIS MEANS THAT EVERYTHING WE MAKE IS NUT FREE. HOWEVER WE CANNOT GUARANTEE THAT THERE MAY NOT BE TRACES OF NUTS IN THE INGREDIENTS THAT WE SOURCE ELSEWHERE DUE TO THE MANUFACTURING METHODS USED.

IF YOU HAVE A SPECIFIC ALLERGY OR REQUIRE SOMETHING WITHOUT A PARTICULAR ALLERGEN IN PLEASE GET IN TOUCH AND WE WOULD BE VERY HAPPY TO HELP BEFORE YOU PLACE AN ORDER.

EVENTS

WE CAN PROVIDE ALL THE SWEET TREATS YOU MIGHT REQUIRE FOR YOUR EVENT - THESE COULD INCLUDE CANAPÉ SIZED PUDDINGS AND CAKES, DESSERT GRAZING TABLES, CELEBRATION CAKES OF ALL SIZES, CAKE POPS AND THEMED, PERSONALISED OR BRANDED TREATS INCLUDING BISCUITS, BROWNIES, MACAROONS AND CAKES. THE POSSIBILITIES AND DEPTHS OF OUR IMAGINATION IS ENDLESS SO GET IN TOUCH TO DISCUSS YOUR EVENT - HELLO@THE-PROOF.COM

PACKAGING

WE HAVE TRIED VERY HARD TO SOURCE PACKAGING THAT IS NOT PLASTIC AND THAT IS ECO-FRIENDLY. EVERYTHING WE USE IS RECYCLABLE AND/OR COMPOSTABLE.

COOKING INSTRUCTIONS

WE PROVIDE REHEATING INSTRUCTIONS FOR EACH HOT PUDDING/SAUCE WITHIN YOUR PARCEL. PLEASE NOTE YOU ARE RESPONSIBLE FOR THIS - WE TAKE NO RESPONSIBILITY IF YOU OVERHEAT OR BURN YOUR PUDDING AT HOME.